Customer Complaints & Grievance Redressal

Our Commitment

We aim to resolve customer complaints fairly, transparently, and quickly.

How to Submit a Complaint

You can reach us through:
• Email: support@dbm.mv
• Phone: +960 3337000
• Any DBM branch
• Our website or mobile app

Response Timeline

• We acknowledge your complaint within 2 business days
• We aim to resolve it within 15 business days
If you’re not satisfied, you may escalate the issue to the MMA Consumer Protection Unit.